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Privacy Policy

Penn State Industries respects your privacy and the security of your personal information. For this reason, we have updated our Privacy Policy (“Policy”) as of May 25, 2018. It describes how Penn State Industries Industries (“Penn State Industries”, “we”, “our”, or “us”) collects, uses and shares personal information when you access our website, contact us by phone, email, and chat or connect with us in any other manner, including in our social media channels. We periodically update this Privacy Policy and reserve the right to change the provisions of this Policy or our privacy practices at any time.

Your Consent
By providing personal information and/or non-personal information to us through the Site or through our customer service department in connection with our Site or Catalog, you are agreeing to let Penn State Industries collect and use your information as described in the Privacy Policy.

What is personal information?
Personal information means information that specifically identifies an individual person, such as name, mailing address, email address, phone number, or account number. It may also include other information about you, such as gender, date of birth, or other demographic information, or about your use of the Site, such as IP address or cookies, if that other information is linked to your personal information.

Collection of Your Information

Information you Provide to Us
Penn State Industries collects personal information that you provide to us. We may collect information (including name, billing and shipping address, telephone number, email address, transaction information and credit card information) when you:
Place an order over the phone from our catalogs or on our website
Add yourself to a product’s wait list on our website
Return an item or make an exchange
Request a catalog
Create an account at pennstateind.com or checkout as a guest
Sign up for Penn State Industries emails
Are referred to us through a marketing promotion
Provide a product review on our website
Otherwise submitting personal information to us

Information from Other Sources
We also may collect information about you from third party sources. The information we collect from third party sources may include things like demographic information and purchase preference information. The third party sources may include public databases‚ social media platforms‚ data append services‚ data sharing cooperatives‚ and others.

Automated Information Collection
We also collect some of your information automatically when you visit this Site. For example, this Site collects your IP address, Internet Service Provider (ISP), login information, operating system, clickstream data and other online identifiers and records the pages that you visit and other information about your activity on the Site (e.g. Information you enter during the checkout process).
Like many other websites, we may use “cookies”, pixels/web beacons and other technologies to receive and store certain types of information. This information helps us customize your website experience and make our marketing messages more relevant, improve customer online shopping experience, help with fraud identification and to assist our customer service representatives in resolving issues customers may experience in completing online purchases. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited. We may also work with third-parties providers who may use cookies on our Site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org or www.networkadvertising.org.

Single Sign-On Services
We may also use single sign-on services that allow you to sign into this Site using your third-party social networking login credentials for accounts such as Facebook. This allows you to link your existing social network profile to your Site account. Once connected‚ you will be able to post content on the third-party website from this Site and interact with your friends from the third-party site(s). Any information or content that you post to the third-party website will be subject to that website’s own privacy policy. We may also access and use available information from your third-party social network profile‚ such as your name‚ location‚ profile picture and information‚ gender‚ list of friends‚ friends’ profiles or postings‚ email address‚ wall postings and news feed.

We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, email address, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of third-party cookies, please go to this website.


What we do with your information
At Penn State Industries we want to provide you with a great shopping experience and fulfill your orders in an efficient manner. To do this, we may collect and use your personal information to: 

  • Process and track your order
  • Send you an order and shipping confirmation email
  • Product returns
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send requested product or service information
  • Send you Penn State Industries email updates (e.g., coupons) or otherwise respond to questions, concerns, and customer support inquiries.
  • To administer surveys‚ sweepstakes‚ contests‚ and promotions
  • Identify your product and service preferences
  • Customize our communications to you
  • Improve our merchandise selection and customer service
  • Improve the effectiveness of the Site, mobile experience, and marketing efforts
  • Conduct research and analysis, including surveys.
  • Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising and payment processing (to view PayPal's privacy policy, please visit https://www.paypal.com/privacy). We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Penn State Industries

  • Marketing Purposes: From time to time, we make our mailing list (names and addresses only) available to other reputable organizations whose products or services we believe will be of interest to you. We do not share email addresses for this purpose.
  • Legal Requirements‚ Safety‚ and Loss Prevention: We may disclose your personal information in other special circumstances. For example, we may provide personal information about you to regulatory authorities and law enforcement officials in accordance with applicable law‚ when we otherwise believe in good faith that the law requires it‚ or to respond to requests from government authorities. There may be instances when we may use or disclose your personal information in order to protect or defend the legal rights‚ property or operations of Penn State Industries or our employees or agents; to protect the rights‚ privacy‚ safety or security of users‚ members or others; to protect against fraud; and to allow us to pursue available remedies or limit the damages that we may sustain. We do not provide information to these agencies or companies for marketing or commercial purposes

Your Rights to Access and Control your Data
You have many choices about how your data is collected, used and shared.

If you would like to opt out of Penn State Industries promotional emails or receive fewer emails‚ please follow the unsubscribe link at the bottom of each such email or unsubscribe through our Email Preference Center or contact us at

If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please Contact Us.

If you would like to opt out of receiving Penn State Industries catalogs‚ please contact us at one of the channels listed in the Contact Us section of our Site.

So that we can be sure to identify you correctly, please provide us with your full name‚ the types of communications you would like to receive or not receive‚ and your contact information. For example,‚ if you would like to opt-out of receiving catalogs‚ make sure to include your mailing address in your communication to us.

Because catalog mailings and promotional emails are planned in advance, please allow a reasonable time for your preferences to be processed. It may take up to 10 days to process your requests related to email. Please note that requested changes to the Mailing List may take up to eight (8) weeks to take effect, particularly if we are removing your name from our postal mailings. 

We may still contact you for transactional purposes such as customer service‚ product information‚ and more. We may also contact you with questions or information regarding your order‚ such as regarding order status‚ shipment‚ or refunds.

To opt-out of direct personalized advertising on the Internet from Penn State Industries, please go Here.

If you choose to opt-out of direct personalized advertising, you may still see advertisements on the internet from Penn State Industries, however, such advertisements were not generated by use of your personal information.

We may retain your personal data even after you have made certain choices if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to "unsubscribe" from further messages from us. We also may also retain de-personalized information after honoring your request(s).

For E.U. Residents Only: If you are a resident of the European Union and you would like to take advantage of any of your rights under the EU General Data Protection Regulation (GDPR), such as your Right to Erasure (otherwise known as the “Right to be Forgotten”) please contact Penn State Industries customer service department and we will be happy to assist you. 

How Penn State Industries Protects Personal Information
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and that resides in our internal network. We are fully PCI compliant and our Site is protected by a firewall. We also do not store personal information on-site at Penn State Industries headquarters (e.g. no names, addresses, credit card information etc., is stored on site).  We store all personal information, off site in secure data centers. We use these procedures to better safeguard your information. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive. However. Penn State Industries shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Site, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. One way to check to see if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://". 

Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information, however; we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place. Without limiting the terms of this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Privacy Policy. Please do not use the Site if you do not agree to the terms and conditions described in this section.

Privacy of Children
Protecting the rights of children is very important to Penn State Industries. Our website is not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If you are under the age of 18, you may only use pennstateind.com with the help of a parent or guardian.

Additional Security
We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:

  • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
  • Reset your e-mail account passwords frequently.
  • Use complex passwords or passphrases
  • Do not use the same password on more than one website.
  • Do not share your password with others.
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.
  • Email Security: Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

 Visitors from Outside of the United States

The Service is hosted in the United States. If you are visiting the Service from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Service, you consent to transfer of your information to our facilities as described in this Privacy Policy.
If you have any questions about security of the Site, please contact us.

We may disclose your personal information

  • As required by law, such as to comply with a subpoena, or similar legal process;
  • When we believe, in good faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • If Penn State Industries is involved in a merger, acquisition, or sale of all or a portion of its assets; and
  • To any other third party, with your prior consent to do so.
  • You may review, update, or modify your online account information, including profile and contact information, at any time by logging into your Penn State Industries online account. You may permanently delete your Penn State Industries Accounts by contacting us here.
  • For questions or comments related to your privacy, we invite you to contact our customer service department. We’re always here to help.
  • For other types of comments, questions, or for assistance placing an order, please visit our website at pennstateind.com or call us directly at 1-800-377-7297.

 

 Your California Privacy Rights

    If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, write us at: Penn State Industries 9900 Global Road Philadelphia, PA 19115

 

Using our Search Engine

Use the search box to find products

On the homepage you'll see the search box at the top of the screen, just under the 'Woodturning', 'Dust Collection' and 'Shop Tools' category names. Next, type key words or phrases in the search box. Examples: 'slimline pen kit' or 'chisel' Click on the yellow 'FIND' button.

Your search will return a list of products that meet your search criteria. Click on any item in the search list to go to the in-depth product information page.

Please Note: You have the ability to narrow down your results by clicking on the links on the left hand side of page that under 'Filter by Category', 'Filter By Price', etc.,

Once you have arrived at the product information page, you may select the quantity you'd like to purchase. If the product you're viewing has Quantity Pricing, the Quantity Pricing options will appear in a box next to the stated price. Add the product to your Shopping Basket by clicking the yellow "Add to Cart" button.

When you are done shopping, click the 'Checkout' button. If you want to continue shopping at this point, you can click 'Continue Shopping' where you'll be sent back to the last page you viewed.

How To Order Online

We've provided multiple ways for you to find and shop for products from our on-line store.

Browse through the Categories on the left hand side of the page

Use the links on the left hand side of the page to narrow down to the categories and products that you'd like to buy. We've organized the categories to make them as easy as possible to find what you're looking for.

To go back to the home-page, simply click on the Penn State Industries logo at the top of the page.

Shop the Product item code with our 'Quick Order' tool

Find a product in the Penn State Industries catalog that you would like to purchase online. Next, locate the product's item number below its description. With this information you can now use the Quick Order Box at the top of the page.

There are three easy steps to using the Quick Order box:

  1. Simply enter the item # of the product you wish to order
  2. Enter the quantity you'd like to order
  3. Click "Add to Cart" and you're sent to the shopping cart page!

Out of Stock and Discontinued Items

We make every effort to stock the products listed in our catalog. However, periodically some of the products in our on-line store may be discontinued, out of stock, on backorder or new (i.e., coming soon) and not available for immediate purchase.

If an item is out of stock, on backorder oris coming soonwe'll let you know on the product information page. Either an item will be "In Stock - Ready to Ship" or if it's out of stock, on backorder or is coming soon we will let you know that it's "Out of Stock" along with an estimateddate of when the item will be back in stock.

We've made it easy for you to be notified when an item is back in stock with our "Wait List" feature.Once you jointhe wait List for an out of stock item, you'll emailed as soon as that item is back in stock.

To join the waitlist for an out of stock item, just go to the product information page for the out of stock item. Then click the "Out of Stock - Join the Waitlist!" linkabove the product name. Then, just type in your email address and click the "Notify Me" button. You'll then be added to the waitlist for the product and will be emailed as soon as that item is back in stock.

Shopping our Interactive Online Catalog

You can browse and buy from the full Penn State Industries catalog right here.

Shop our Interactive Catalog Online now

If you have our print catalog and you know the page number of the item you want, just go that page on-line and click on the item (or item number) to buy it. To navigate the Interactive Catalog Online, click on the "Previous" and "Next" buttons. Use the "Select Page" Drop-Down Menu to jump to a specific page. Click on the "Enlarge" button to zoom in on the page. After buying an item, click on the "Back" button until you return to the on-line catalog page you were on. Click the "Cart" button to see your shopping cart and return to the store.

If you would like to receive our free print catalog in the mail click here

Changing or Modifying Your Order

We're sorry, order information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us by phone.

Mobile Messaging Terms and Conditions

Penn State Industries Mobile Messaging
By subscribing to Penn State Industries mobile messages, you agree to receive recurring autodialed marketing messages to the telephone number used at the time of opt in. Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing any goods or services. Terms & Conditions are subject to change. The mobile carriers are not liable for delayed or undelivered messages.
You can view our privacy policy by clicking here

Terms of Service

Terms and Conditions for the Online Sale of Goods and Services

1.                  YOUR RIGHTS AND OBLIGATIONS

(a)               THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. 

(b)              THESE TERMS REQUIRE THE USE OF ARBITRATION [ON AN INDIVIDUAL BASIS] TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS [OR CLASS ACTIONS]. 

(c)               BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

(d)              YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH [NAME OF MANUFACTURER], OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

(e)               These terms and conditions (these "Terms") apply to the purchase and sale of products and services through PENNSTATEIND.COM (the "Site"). These Terms are subject to change by PENN STATE INDUSTRIES (referred to as "us", "we", or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

(f)                These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 9).

2.                  Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between PENN STATE INDUSTRIES and you will not take place unless and until you have received your order confirmation email. Once you have received your order confirmation email, you are then unable to cancel your order.

3.                  Prices and Payment Terms.

(a)               All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. [We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.]

(b)               Terms of payment are within our sole discretion and[, unless otherwise agreed by us in writing,] payment must be received by us before our acceptance of an order. We accept [Visa, Mastercard, Amex, Discover, PayPal, Pay with Amazon] for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

4.                  Shipments; Delivery; Title and Risk of Loss.

(a)               We will arrange for shipment of the products to you. Please check the shipping options at online checkout for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

(b)               Title and risk of loss pass to you upon [our transfer of the products to the carrier/delivery]. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

5.                  Returns and Refunds. [Except for any products designated on the Site as non-returnable, we/We] will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must obtain a Return Merchandise Authorization ("RMA") number from our Returns Department contacting us or calling 1-800-377-7297. No returns of any type will be accepted without an RMA number. No returns or claims for damages, missing or wrong products will be accepted after 30 days.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. [We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.] All returns are subject to a restocking fee. Returns with missing parts are subject to additional re-stocking fees.

Refunds are processed within approximately 30 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. [WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.]

6.                  LIMITED WARRANTY.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. 

THIS LIMITED WARRANTY CAN ALSO BE FOUND AT https://www.pennstateind.com/store/psi_satisfaction_guarantee.html#warranty-policy AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCTS.

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF 2 YEARS

WE ALSO WARRANT THAT DURING THE WARRANTY PERIOD THE SERVICES PURCHASED FROM THE SITE WILL BE PERFORMED IN A [WORKMANLIKE/PROFESSIONAL] MANNER AND IN ACCORDANCE WITH GENERALLY RECOGNIZED INDUSTRY STANDARDS FOR SIMILAR SERVICES.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. OUR RESPONSIBILITY FOR DEFECTIVE SERVICES IS LIMITED TO REPAIR, RE-PERFORMANCE OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. [NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR [SUPPLIERS,] AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.]

(a)               Who May Use This Warranty?

This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

(b)               What Does This Warranty Cover?

This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products and services purchased from the Site.

(c)               What Does This Warranty Not Cover?

This limited warranty does not cover any damages due to:

(i)                transportation;

(ii)              storage;

(iii)            improper use;

(iv)             failure to follow the product instructions or to perform any preventive maintenance;

(v)               modifications;

(vi)             combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Penn State Industries;

(vii)           unauthorized repair;

(viii)         normal wear and tear; or

(ix)             external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

(d)              What Is the Period of Coverage?

This limited warranty [starts on the date of your purchase and] lasts for [two years] the "Warranty Period". The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

(e)               What Are Your Remedies Under This Warranty?

With respect to any defective products during the Warranty Period, we will, in our sole discretion[, either: (i)] repair or replace such products (or the defective part) free of charge [or (ii) refund the purchase price of such products]. We will also pay for shipping and handling fees to return the repaired or replacement product to you [if we elect to repair or replace the defective products].

With respect to any defective services during the Warranty Period, we will, in our sole discretion[, either: (i)] repair or re-perform the defective services free of charge [or (ii) refund the purchase price of such services].

(f)                How Do You Obtain Warranty Service?

To obtain warranty service, you must call 1-800-377-7297 or email our Customer Service Department at during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.

(g)               Limitation of Liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY [LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY] CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

(h)               What Can You Do in Case of a Dispute with Us?

The informal dispute resolution procedure detailed in Section 12 is available to you if you believe that we have not performed our obligations under this limited warranty or these Terms.

7.                  [Goods Not for Resale or Export]. [You agree to comply with all applicable laws and regulations of the various states and of the United States [including all Export Regulations, as defined below]. You represent and warrant that you are buying products or services from the Site for your own [personal or household] use only, and not for resale or export. [Products and services purchased from the Site may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations (collectively, "Export Regulations").]

8.                  [Intellectual Property Use and Ownership. You acknowledge and agree that:

(a)               All uses on this Site of the terms "sell," "sale," "resell," "resale," "purchase," "price" and the like mean the purchase or sale of a license. Each product and service marketed on this Site is made available solely for license, not sale, to you and other prospective customers under the terms, conditions, and restrictions of the license agreement [posted with/made available to you through a link accompanying] the display or description of that specific product or service.

(b)               You will comply with all terms and conditions of the specific license agreement for any product or service you obtain through this Site, including, but not limited to, all confidentiality obligations and restrictions on resale, use, reverse engineering, copying, making, modifying, improving, sublicensing and transfer of those licensed products and services.

(c)               You will not cause, induce or permit others' noncompliance with the terms and conditions of any of these product and service license agreements.

(d)               PENN STATE INDUSRIES [and its licensor(s)] [is/are] and will remain the sole and exclusive owner[s] of all [intellectual property] rights in and to each product and service made available on this Site and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents[, and] trademarks[ and other intellectual property rights], subject only to the limited license granted under the product's or service's license agreement. You do not and will not have or acquire any ownership of [these intellectual property rights in or to] the products or services made available through this Site[, or of any intellectual property rights relating to those products or services].]

9.                  Privacy. [We respect your privacy and are committed to protecting it.] Our Privacy Policy, https://www.pennstateind.com/store/shopping_online.html#privacy-policy-help, governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

10.              Force Majeure. Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any of your obligations to make payments to us hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") [reasonable] control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquake, [OTHER POTENTIAL DISASTER(S) OR CATASTROPHE(S), SUCH AS EPIDEMICS,] or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; [and] (f) national or regional emergency; [and] [(g) strikes, labor stoppages or slowdowns, or other industrial disturbances;] [and] [(h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials;] [and] [(i) other [similar] events beyond the [reasonable] control of the Impacted Party]. The Impacted Party shall give notice within 30 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 30 [consecutive] days following written notice given by it under this Section 30, the [other party/either party] may thereafter terminate this Agreement upon 30 days' written notice.

11.              Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Pennsylvania without giving effect to any choice or conflict of law provision or rule (whether of the State of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Pennsylvania

12.              Dispute Resolution and Binding Arbitration.

(a)               YOU AND PENN STATE INDUSTRIES ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY[, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM]. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

(b)               The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

[We will be responsible for paying any individual consumer's arbitration/arbitrator fees.]/[If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.]

(c)               [You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.]

(d)                [You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR PENN STATE INDUSTRIES WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.]

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

13.              Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 13 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

14.              No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of PENN STATE INDUSTRIES.

15.              No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

16.              Notices.

(a)               To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b)               To Us. To give us notice under these Terms, you must contact us as follows: (i) by facsimile transmission to 215-676-7603; or (ii) by personal delivery, overnight courier or registered or certified mail to Penn State Industries, 9900 Global Rd. Philadelphia, PA 19115. We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

17.              Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

18.              Entire Agreement. [Our order confirmation, t]/[T]hese Terms, [the license agreement relating to any product or service you obtain on or through this Site,] our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Maker's Circle Rewards Terms and Conditions

California and Colorado Residents: The Penn State Industries Maker’s Circle Rewards Loyalty Program may be considered a “financial incentive” under California and Colorado law. Please review our Financial Incentive Notice below.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE MAKER’S CIRCLE REWARDS LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT PARTICIPATE IN THE PENN STATE INDUSTRIES MAKER’S CIRCLE REWARDS LOYALTY PROGRAM.

The Penn State Industries Maker’s Circle Rewards Loyalty Program (“Maker’s Circle Rewards”) is operated by Penn State Industries, Inc. These Terms and Conditions (“Terms”) apply to your access to and participation in the Maker’s Circle Rewards Loyalty Program. These Terms are subject to, and do not alter in any way, Penn State Industries’ Terms of Service and Privacy Policy. Please review the Privacy Policy carefully to understand how Penn State Industries collects and uses personal information. In the event of any conflict between these Terms and the Pennstateind.com Terms of Service, the Terms of Service will control.

By joining Maker’s Circle Rewards Loyalty Program, you and Penn State Industries, its predecessors in interest, successors, and assigns, as well as each of their respective past, present, and future parents, subsidiaries and affiliates (collectively, “Penn State Industries Parties”) agree that all disputes between you and Penn State Industries Parties shall be resolved exclusively by individual, binding arbitration instead of jury trials or class actions, as provided in the Terms of Service. PLEASE READ THE TERMS OF SERVICE CAREFULLY: MANDATORY ARBITRATION MEANS THAT YOU AND PENN STATE INDUSTRIES PARTIES ARE EACH WAIVING THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN ANY CLASS OR COLLECTIVE ACTION.

All Penn State Industries Rewards benefits, points, awards, and status are subject to availability and may be changed by Penn State Industries at any time without notice. Penn State Industries may terminate Maker’s Circle Rewards, in whole or in part, at Penn State Industries’ sole discretion. Penn State Industries may also choose to substitute a similar loyalty program at any time. If Maker’s Circle Rewards is terminated, all unredeemed points will be forfeited without any obligation or liability.

These Terms supersede all previous terms and conditions applicable to Maker’s Circle Rewards. Except as otherwise expressly prohibited or limited by applicable laws, Penn State Industries may at any time amend, modify or supplement these Terms, the structure for earning awards, points, or tier status at any time, with or without notice, even though such changes may affect the value of accumulated points, or the ability to obtain certain benefits. You are responsible for remaining knowledgeable of the Terms and any changes. Your continued participation in Maker’s Circle Rewards will constitute your acceptance of any such changes to these Terms or the Maker’s Circle Rewards program. If you object to these Terms or any changes hereto or at any time become dissatisfied with Maker’s Circle Rewards, your sole recourse shall be to opt-out of Maker’s Circle Rewards. Penn State Industries shall not be liable to you in any way for any value or benefits you may lose as a result of any changes made to Maker’s Circle Rewards, including, without limitation, any points or rewards. If you opt-out Maker’s Circle Rewards and then join again, you will not get your previous VIP status or point balance restored.

 

Maker’s Circle Rewards Eligibility. Maker’s Circle Rewards is a loyalty program offered to pennstateind.com.com account holders. You must be at least 18 years of age to participate in the Maker’s Circle Rewards program.

Description of Maker’s Circle Rewards. Maker’s Circle Rewards is a free program to reward our customers for their loyalty. Members receive certain promotional offers and benefits and have the opportunity to achieve membership in rewards tiers and unlock additional promotional rewards.

Joining Maker’s Circle Rewards (U.S. Customers, Excluding California). To join Maker’s Circle Rewards, simply log into your existing Pennstateind.com account, or if you do not already have an account, register for an account on pennstateind.com. By having or creating a pennstateind.com account you are automatically opted in to join the Maker’s Circle Rewards loyalty program. You may unsubscribe at any time by logging into your pennstateind.com account and unsubscribing from the Maker’s Circle Rewards Loyalty program. Customers with existing Pennstateind.com accounts, and who have placed an online order as of November 1, 2024 will automatically earn points towards Maker’s Circle Rewards with every purchase. If you have an existing pennstateind.com account you are automatically opted into Maker’s Circle Rewards. There are no membership fees associated with the Maker’s Circle Rewards program. You may opt out of Maker’s Circle Rewards at any time by logging into your account on the Penn State Industries website (https://www.pennstateind.com/store/your-account.html) and selecting the option to opt out of Maker’s Circle Rewards. If you elect to opt-out or cancel your pennstateind.com account, you (i) will not be able to redeem any unused Maker’s Circle Rewards Points or points, (ii) will not be able to retrieve previously-earned points, Points, or tier status if you elect to opt in at a later time, and (iii) will not be able to earn points for purchases or actions taken while not opted in to Maker’s Circle Rewards. You are not able to join the Maker’s Circle Rewards program by calling us or by placing an order over the phone. You are unable to receive Maker’s Circles Rewards Points over the phone or accumulate points over the phone. You can only join Maker’s Circle Rewards by logging into your pennstateind.com account or registering for an account at pennstateind.com 

 

Joining Maker’s Circle Rewards (California Customers). To join Maker’s Circle Rewards, simply log into your existing Pennstateind.com account, or if you do not already have an account, register for an account on pennstateind.com. By joining Maker’s Circle Rewards, you are automatically opted in to receiving promotional emails from Penn State Industries. You may unsubscribe at any time at https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Ue3WPw&c= .There are no membership fees associated with the Maker’s Circle Rewards program. You may opt-out of Maker’s Circle Rewards at any time by logging into your account on the Penn State Industries website https://www.pennstateind.com/store/your-account.html, and selecting the option to opt-out of Maker’s Circle Rewards. If you elect to opt-out or cancel your account, you (i) will not be able to redeem any unused Maker’s Circle Rewards Points or points, (ii) will not be able to retrieve previously-earned points, Points, or tier status if you elect to opt in at a later time, and (iii) will not be able to earn points for purchases or actions taken while not opted in to Maker’s Circle Rewards.

 

 

Attaining Tier Status. Maker’s Circle Rewards members will earn points from Qualified Orders, as well as from “earn actions” such as giving a product review or electing to “follow” Penn State Industries on social media through the link provided on the Penn State Industries website. (All actions taken by you on third-party social media websites or apps must comply with the applicable terms of service for that website or app.) As you earn points, you may qualify for placement in a reward tier, each with its own Points.

Currently, there are three Maker’s Circle Rewards tiers: Tier 1 – called “First Cut” (1-699 Maker’s Circle Rewards points); Tier 2 called “In the Groove” (700-1199 Maker’s Circle Rewards points); Tier 3 – called “Lathe Legend” (1200+ Maker’s Circle Rewards points). Detailed descriptions of the benefits provided by membership in each tier, as well as opportunities for obtaining points, can be found in our FAQs.

Rewards members receive 1 point for every $1 spent in Tier 1, 1.25 points for every $1 spent in Tier 2 and 1.5 points for every $1 spent in Tier 3 on eligible purchases on pennstateind.com (“Qualified Orders”) and may potentially earn more points based on promotional offerings. Eligible purchases include regular and sale priced merchandise and exclude gift cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time. Points are only awarded based on full dollars spent; purchase prices will be rounded down to the nearest full dollar amount before taxes and shipping fees in order to calculate rewards.

To make a Qualified Order you must be signed into your pennstateind.com account when placing the order and keep at least one qualifying item from the order. You can check your orders in the “My Account” Dashboard to see which orders are Qualified Orders and monitor your point total and tier status. If you make a Qualified Order and later return all the items in the order, that order is no longer a Qualified Order and any points earned may be removed from your account. To redeem Points at pennstateind.com, log-in to your pennstateind.com account, add items to your order, then redeem your available points on the shopping cart page.

Points based on purchases will be allocated to your account almost immediately but in some cases may take up to 24 hours after the charge has appeared on your account for your Membership Rewards points balance to update accordingly

In the case of “earn actions,” points will be allocated to your Maker’s Circle Rewards account as soon as practicable.

If you collect enough points to qualify you for a new tier, whether from a single order or earn action or when points are added to previous points earned within the earning period (as described below), your new tier status will take effect immediately when the minimum number of points for the applicable tier is allocated to your account. Points earned for purchases that are later returned may be subtracted from your Maker’s Circle Rewards account. If the points attributable to a returned purchase were responsible for increasing your tier status, Penn State Industries reserves the right to reduce your tier status accordingly.

Rewards, benefits and/or points earned through Maker’s Circle Rewards have no cash value, are non-transferable, and you have no property rights in or to rewards or other Maker’s Circle Rewards benefits. Rewards cannot be exchanged or returned for points, another product or a monetary refund.

Maintaining Tier Status. Once you achieve a new tier status, you will remain in that tier for twelve (12) months, unless your point total qualifies you for an increased tier during that same period. To maintain your tier status, you must obtain a qualifying number of new points during this twelve (12) month period. If, at the end of this twelve (12) month period, you have not earned enough points to retain your tier, you will be moved to the tier that matches your points earned during that period. This twelve (12) month period is calculated from the date you achieve any given tier. For example, if you achieve Tier 3 on April 16, 2025, then in order to maintain that tier for 2026, you must earn at least 1200 Maker’s Circle Rewards points between April 16, 2025 and April 15, 2026.

You must make at least one purchase during your annual rolling year in order to maintain your reward points and tier status. If you do not make at least one purchase, you will lose all of the points you have earned and you will be placed in our entry-level tier, “First Cut.”

Maker’s Circle Rewards Points. Maker’s Circle Rewards members receive personalized offers, coupons, and gifts (“Points”) based on their tier status. Some notifications or offers may be sent by email, and you will need to opt-in to emails from Penn State Industries to receive these notifications or offers; account information such tier status, point totals, and available offers will also typically be accessible by logging into your account on pennstateind.com.com. Points may be customized based on purchase behaviors and preferences. Points may have certain restrictions including expiration dates and short, time-limited redemption periods. Read each offer carefully for specific details. Maker’s Circle Rewards and Points must be redeemed at time of purchase and may not be applied retroactively. Only the account holder may use and access the Maker’s Circle Rewards Points.

Penn State Industries reserves the right to change the Points provided to Maker’s Circle Rewards Members and tier status members, and to change the specific Points offered at various tier statuses. At present the Points potentially available, based on tier status, include:

One-time reward points distribution for increasing tier status above current tier;

Rewards points distribution for providing your birthday

Early access to promotions, new arrivals

Exclusive loyalty promotions.

In the future, you may be able to redeem your points for rewards that can be used in conjunction with a purchase on pennstateind.com. No redemption opportunities are guaranteed, and any redemption opportunity may be subject to its own terms and restrictions, including expiration dates. Points expire after 1 year of inactivity, so as long as a purchase is made during the 12-month window, they do not expire.

Penn State Industries expressly reserves the right to offer similar (or identical) Points or other benefits, including participation in promotional offers or sweepstakes, to both Maker’s Circle Rewards members and non-members.

All Points are promotional only and have no cash value.

Your Maker’s Circle Rewards Account Is Personal. Each Penn State Industries customer may create only one Maker’s Circle Rewards account. The Maker’s Circle Rewards account is personal and may not be assigned, transferred, or shared with family, friends, or for commercial purposes. Maker’s Circle Rewards account and associated benefits are not intended for those purchasing items for resale.

 

Miscellaneous. Penn State Industries reserves the right to terminate, discontinue, cancel, or change the Maker’s Circle Rewards program at any time, in Penn State Industries’ sole discretion, and without notice to you. Any changes to these Terms will be updated on the Pennstateind.com website. Penn State Industries also reserves the right to suspend your Maker’s Circle Rewards Points and/or terminate your participation in Maker’s Circle Rewards if Penn State Industries, in its sole discretion, determines that you have violated these Terms, the Pennstateind.com Terms of Service, or the Pennstateind.com Privacy Policy, or if the use of your account is unauthorized, for commercial purposes, deceptive, fraudulent, or otherwise unlawful. In the event that you or Penn State Industries terminate your participation in Maker’s Circle Rewards, then all unredeemed Points will become void.

Unless otherwise expressly stated herein, the laws of the United States of America and the laws of the State of California, without regard to the principles of conflicts of laws, will govern these Terms, your participation in Maker’s Circle Rewards, and all matters relating to your access to, and/or use of, Maker’s Circle Rewards.

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with Pennstateind.com Privacy Policy and the Pennstateind.com Terms of Service.

Financial Incentive Notice. These additional disclosures apply only to individuals who reside in California as required by the California Consumer Privacy Act (“CCPA”) and Colorado as required by the Colorado Privacy Act (“CPA”). We offer incentives to customers that involve sharing of Personal Information with us.  The Personal Information collected and retained Penn State Industries, Inc. (“Penn State Industries”) in operating these programs is described in our Privacy Policy, and includes your name and contact details, your date of birth information, your payment information, your contact history with us, your purchase and product feedback history, additional details about you, information about your device type and how you use our website, your public reviews and blog comments and inferences from data and other personal information we may collect in connection with your interaction with our service and/or participation in any of our promotional programs. We may share this information with service providers, professional consultants, vendors necessary to complete transactions that you request, and as otherwise described in our Privacy Policy. We do not sell or share your personal information with Data Brokers, as defined by the CPA.

 

Benefits provided through our promotional programs may be deemed a “financial incentive” (e.g., promotional goods) and/or “differential services” (e.g., discounts, coupons, other promotions) under the CCPA and CPA.  We currently offer the following promotional programs in connection with the collection and retention of Personal Information:

Program: We offer rewards to customers participating in Maker’s Circle Rewards, consistent with our Maker’s Circle Rewards Terms and Conditions above.  Participants in Maker’s Circle Rewards receive promotional offers, including discounts, coupons and opportunities to participate in other promotional opportunities.  You can subscribe to Maker’s Circle Rewards by logging into your existing pennstateind.com account or, if you do not already have an account, registering for an account on pennstateind.com.

The benefits of Maker’s Circle Rewards are described above. The categories of personal information collected through your participation in Maker’s Circle Rewards that may be shared for the purposes of targeted advertising include Personal Identifiers, Commercial Information, and Internet or Other Electronic Network Activity. If you choose to exercise your data privacy rights and request a deletion of your personal information, your Penn State Industries account and any Maker’s Circle Rewards program benefits are deleted. We are only able to provide Maker’s Circle Rewards program benefits to Penn State Industries account holders.

Surveys and Focus Group: You may also be offered the opportunity to participate in a survey or focus group.  Participation in the survey may result in Penn State Industries collecting additional information from you, including your preferences, experiences, beliefs, opinions, and responses to the survey questions.  In exchange for your participation in the survey, you may be offered a financial incentive, as described above.

Limited-Time Promotions: From time to time, we may offer incentives limited to a specific time period, or time limited sweepstakes, contests and other promotions. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the program, which will also describe any financial incentives associated with the promotion.

Discounts: We also from time to time offer discounts connected to customer’s submission of their email address, phone number or other personal information.  You can always opt out of our marketing emails or SMS messaging at any time.

We treat the value of your Personal Information collected through our promotional programs as equivalent to the value of the benefit provided to you through the program. We calculate the value based on our costs. 

Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in applicable program terms.  You can also contact us at to unsubscribe or cancel your participation.

Maker's Circle Rewards FAQs