Home > The Penn State Industries Satisfaction Guarantee

The Penn State Industries Satisfaction Guarantee

30 Day Satisfaction Guarantee - No Questions Asked

Penn State Industries wants you to be completely satisfied with any purchase you make from our catalog and on-line store. If you are not completely satisfied with your purchase, you may return it within 30 days. We will promptly replace the product, give you credit, or refund your money, whichever you prefer. No reason is required for the return; however, we would appreciate your written comments so that we can serve you and all our valued customers even better in the future.

Learn more on how to return and item

Call Customer Service at 1-800-377-7297 8:30am to 5:30pm, Eastern Time, Monday through Friday.

Email Customer Service

Include your order # if you have one

Lifetime Guarantee On All 24kt Gold Plated Components

Penn State Industries guarantees that 24kt gold-plated components of specified pen, pencils and similar project kits will not tarnish, wear, or fade. This guarantee is limited only to the gold-plated components and does not apply to parts that are consumed by normal use of the product. Penn State reserves the option to replace the defective component, replace the project kit, or issue a monetary refund.


Sign up for Penn State Industries emails and be the first to hear about sales, exclusive offers, and more!

Online prices and selection generally match our online catalog, but may vary.
Prices and offers are subject to change.
© Penn State Industries
All Rights Reserved.