The Penn State Industries Satisfaction Guarantee





30 Day Satisfaction Guarantee - No Questions Asked

Penn State Industries wants you to be completely satisfied with any purchase you make from our catalog and on-line store. If you are not completely satisfied with your purchase, you may return it within 30 days. We will promptly replace the product, give you credit, or refund your money, whichever you prefer. No reason is required for the return; however, we would appreciate your written comments so that we can serve you and all our valued customers even better in the future.

When you shop at Penn State Industries, your satisfaction is always guaranteed. In the event you do need to return, refund or repair an item you purchased from us, we want to make it as easy as possible. Just call our Customer Service department if you are returning an item for any reason including: refunds, repair, credit, etc. You will be issued a return authorization number (RMA) which must appear on the outside of your return carton.

  • Please have your invoice handy when contacting us.
  • All returns must be shipped pre-paid.
  • Items being returned for a refund must be packed in the original box.
  • Include a copy of your invoice.
  • Clearly state the reason for your return in writing.
  • Items being returned for full credit must be in re-saleable condition, packed in the original box with a copy of your invoice. A full refund (less shipping) will be remitted within 30 days of our receipt, subject to our inspection of the product. Products returned after 30 days much be authorized and are subject to a restocking fee.

Learn more on how to return an item

Call Customer Service at 1-800-377-7297 8:30am to 5:30pm, Eastern Time, Monday through Friday.

Email Customer Service

Include your order # if you have one

Lifetime Guarantee On All 24kt Gold Plated Components

Penn State Industries guarantees that 24kt gold-plated components of specified pen, pencils and similar project kits will not tarnish, wear, or fade. This guarantee is limited only to the gold-plated components and does not apply to parts that are consumed by normal use of the product. Penn State reserves the option to replace the defective component, replace the project kit, or issue a monetary refund.

100% No-Risk Pen Blank Guarantee

Our Pen Blanks are guaranteed to give 100% satisfaction in every way. If you're not completely satisfied with you pen blank for any reason such as breakage, quality, etc., we will replace it, refund your purchase price, or offer you store credit, as you wish. Simply email a digital photo of the broken or unsatisfactory blank with a note on why you were disapointed to our customer service department at penblanks@pennstateind.com. Limited to 30 days.

Warranty Policy on PSI Woodworking Products

Penn State Industries warrants PSI Woodworking Products against defects in materials and workmanship for a period of 2 years from the date of purchase. This warranty applies to the original purchaser of the products and is limited to the repair or replacement of the products or its part at the option of Penn State Industries. Excluded are parts which have been misused, abused, altered or consumed by normal operation of the machine. (eg., sanding discs, belts, blades, etc.,). Use of any product for other than typical woodworking applications will void your Warranty. Warranty on motors may be pro-rated subject to use over the warranty period. All defective motors with motor plate must be returned to Penn State Industries. Warranty does not apply to heavy industrial or commercial use. Replaced parts are only guaranteed for 90 days or to the end of the warranty period. All defective motors with motor plate must be returned to Penn State Industries. Warranty does not apply to heavy industrial or commercial use. Replaced parts are only guaranteed for 90 days or to the end of the warranty period whichever comes first. Customer must ship warranty items prepaid. Penn State Industries is not responsible for direct or consequential damages to products as a result of a defect or failure of a product's operation.