you shop at Penn State Industries, your satisfaction is always
guaranteed. In the event you do need to return, refund or
repair an item you purchased from us, we want to make it as easy as
possible. Just call our Customer Service department if you are
returning an item for any reason including: refunds, repair,
credit, etc. You will be issued a return authorization number (RMA)
which must appear on the outside of your return carton.
- Please have your invoice handy when contacting us.
- All returns must be shipped pre-paid.
- Items being returned for a refund must be packed in the
- Include a copy of your invoice.
- Clearly state the reason for your return in writing.
- Items being returned for full credit must be in
re-saleable condition, packed in the original box with a copy of your
invoice. A full refund (less shipping) will be remitted within 30 days
of our receipt, subject to our inspection of the product. Products
returned after 30 days much be authorized and are subject to a
- We do not exchange products you ordered in error. You need to return the
item for credit and purchase the correct item.