30 Day Satisfaction Guarantee - No Questions Asked
Penn State Industries wants you to be completely satisfied with any purchase you make from our catalog and on-line store. If you are not completely satisfied with your purchase, you may return it within 30 days. We will promptly replace the product, give you credit, or refund your money, whichever you prefer. No reason is required for the return; however, we would appreciate your written comments so that we can serve you and all our valued customers even better in the future.
When you shop at Penn State Industries, your satisfaction is always guaranteed. In the event you do need to return, refund or repair an item you purchased from us, we want to make it as easy as possible. Just call our Customer Service department if you are returning an item for any reason including: refunds, repair, credit, etc. You will be issued a return authorization number (RMA) which must appear on the outside of your return carton.
- Please have your invoice handy when contacting us.
- All returns must be shipped pre-paid.
- Items being returned for a refund must be packed in the original box.
- Include a copy of your invoice.
- Clearly state the reason for your return in writing.
- Items being returned for full credit must be in re-saleable condition, packed in the original box with a copy of your invoice. A full refund (less shipping) will be remitted within 30 days of our receipt, subject to our inspection of the product. Products returned after 30 days much be authorized and are subject to a restocking fee.
- Please note our policies regarding products sold to international customers: The Penn State Industries' warranty for products sold outside the USA are the same as for products sold in the continental United States, with the following exceptions: All shipping costs will be the responsibility of the buyer including, but not limited to: freight costs for the original product, warranty repairs, service, exchanges, product returns, and spare parts.
Call Customer Service at 1-800-377-7297 8:30am to 5:30pm, Eastern Time, Monday through Friday.
Include your order # if you have one.