Cyber Monday Sale Extended! Up to 45% Off over 650 Deals! Shop Now | Free Shipping on Online Orders Over $49+ See details
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* 35%-45% Off product discounts are automatically applied at checkout. Offer available on-line only for specified, in-stock products. Offer cannot be applied to out of stock products. Eligible products are identified with the text, "35% Off!", "45% Off!", "Black Friday Deal!" or "Cyber Monday Deal" banner on their product page. If a product does not have that text or banner, it is not eligible. Not valid for mail or phone orders and cannot be applied to previous or pending orders. Offer valid through 12/9/22 at 11:59PM EST only. Discount applies to orders before shipping & sales tax. Products limited and may sell out at any time. Prices are subject to change. Penn State Industries reserves the right to cancel any order due to unauthorized, altered or ineligible use of discount.
Home > Help Center > The Penn State Industries Satisfaction Guarantee > 30 Day Satisfaction Guarantee - No Questions Asked

30 Day Satisfaction Guarantee - No Questions Asked

Penn State Industries wants you to be completely satisfied with any purchase you make from our catalog and on-line store. If you are not completely satisfied with your purchase, you may return it within 30 days. We will promptly replace the product, give you credit, or refund your money, whichever you prefer. No reason is required for the return; however, we would appreciate your written comments so that we can serve you and all our valued customers even better in the future.

When you shop at Penn State Industries, your satisfaction is always guaranteed. In the event you do need to return, refund or repair an item you purchased from us, we want to make it as easy as possible. Just call our Customer Service department if you are returning an item for any reason including: refunds, repair, credit, etc. You will be issued a return authorization number (RMA) which must appear on the outside of your return carton.

  • Please have your invoice handy when contacting us.
  • All returns must be shipped pre-paid.
  • Items being returned for a refund must be packed in the original box.
  • Include a copy of your invoice.
  • Clearly state the reason for your return in writing.
  • Items being returned for full credit must be in re-saleable condition, packed in the original box with a copy of your invoice. A full refund (less shipping) will be remitted within 30 days of our receipt, subject to our inspection of the product. Products returned after 30 days much be authorized and are subject to a restocking fee.

Learn more on how to return an item

Call Customer Service at 1-800-377-7297 8:30am to 5:30pm, Eastern Time, Monday through Friday.

Email Customer Service

Include your order # if you have one.